Frequently Asked Questions
Everything you need to know about your Roc Nation order, shipping, and apparel.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on customs.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and select headwear may be marked as final sale.
How can I ensure I am buying authentic Roc Nation merchandise?
Authentic Roc Nation gear is sold exclusively through our official website and authorized premium retailers. Every item features our signature branding and high-quality construction standards.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my Paper Planes hat and Roc Nation hoodies?
To preserve the quality of your gear, we recommend machine washing apparel in cold water with like colors and hanging to dry. For headwear, spot clean only with a damp cloth.